Aurora Advanced Healthcare Payment Policies
PAYMENT
Patients who have provided verification of valid health insurance coverage, or who have an established history of paying balanced when due, will be billed for services. A billing statement is sent every 30 days. Balances shown on the statement are due within 30 days. Statements should be retained for comparison with your insurer's explanation of benefits. A patient who has not provided verification of valid insurance coverage, or does not have a history of paying balances when due, will be expected to pay for medical services on the same day they are provided. Payment can be made in cash, by personal check or by credit card. There is a charge for returned checks.
Direct all payments and payment/billing related correspondence to:
Aurora Advanced Healthcare, Inc.
Billing Office P.O. Box 090996
Milwaukee, WI 53209-0996
COPAYMENTS
Many health insurance plans include patient copayments for certain types of services. In order to minimize the cost of billing for and collecting these fees, all Aurora Advanced Healthcare facilities require that copayments be made at the time of service. Exceptions will be made only in the event of an emergency or for patients with qualifying secondary coverage.
FEES
Fees for medical services are based on a number of factors including, among others, time, complexity, cost of materials, facility costs and the cost of technology. When fees are established at Aurora Advanced Healthcare, all of these factors are considered and fees are set at a level necessary to mainatin quality service for our patients.
Your insurer may claim that a fee charged by Aurora Advanced Healthcare exceeds their usual and customary limitations. Generally, we view this as as issue between you and your insurer.
If you do receive a usual and customary limitation reduction from your insurer and you with to have us investigage the accuracy of our billing, we invite you to call us at 262-532-6700.
You remain personally responsible for payment of any balance not paid by your insurer, including copayments, deductibles and any amount in excess of your insurance company's usual and customary limitations.
FEE QUOTES
Fee quotes can be obtained by calling the Customer Service Department at 262-532-6700. We will make every effort to provide an accurate estimate prior to your visit, however, it is impossible for us to predict the services your physician may provide for your condition.
INSURANCE PROCESSING
Aurora Advanced Healthcare will prepare and file claims to your insurer as a courtesy; however, this does not relieve you of your obligation to pay.
To assure rapid resolution of insurance claims, it is vital that we have accurate and up-to-date information. It is the responsibility of the patient to supply this information and to keep it current.
You may update your insurance, name, address or telephone information at the registration desk at any of our locations. Please bring your insurance card with you. If you prefer, you may call our Customer Service Department at 262-532-6700 or toll-free at 1-800-326-2250.
INSURANCE BENEFITS AND RULES
Many insurance companies today have specific rules that must be followed in order to receive maximum benefits. It is your responsibility to know your insurance benefits and rules. We encourage you to contact your insurance company directly with any questions you may have.
While Aurora Advanced Healthcare, Inc. participates with a variety of contracted insurance plans, including PPO, HMO and POS plans, this does not relieve you of the responsibility to know and understand yoru insurance benefits and rules.
SPECIAL CIRCUMSTANCES
In special circumstances or cases of hardship, extended payments may be arranged through the Patient Accounts Department. Aurora Advanced Healthcare reserves the right to determine the monthly payment schedule and may adjust the payment to reflect an increase in your account balance. Under these circumstances, you may be required to pay for new services at the time that services are provided.
DELINQUENT ACCOUNTS
If it becomes apparent that a patient does not intent to satisfy a financial obligation to Aurora Advanced Healthcare, a collection agency or legal remedy may be employed to resolve the debt.
WE ARE HERE TO HELP
To avoid any misunderstandings, patients are encouraged to contact our business office at 262-532-6700 with any questions regarding fees or payment. Aurora Advanced Healthcare reserves the right to change fees and policies without notice.
THANK YOU
High quality patient care is our greatest concern at Aurora Advanced Heatlhcare. If you have comments or questions regarding our services, please talk with your doctor or a staff member. Remarks may also be addressed to:
Aurora Advanced Heatlhcare, Inc.
Patient Services Coordinator
P.O. Box 090996
Milwaukee, Wisconsin 53209-0996